Legal information

IDENTIFICATION

In compliance with Article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the following identifying data of the company are presented:

Company Name: Daw Tech, S.L.

NIF / CIF: B19774553

Registered Office: C/ Gerona, 19, 28290 Las Rozas de Madrid, Madrid

Registration Data in the Mercantile Registry: Mercantile Registry of Madrid

Email: [email protected]

USE OF THE PORTAL

Using or accessing this web portal, owned by Daw Tech, S.L. (hereinafter Comandator), grants the person the status of USER. This status implies automatic acceptance of the General Terms of Use established in this space. These rules apply regardless of other General Contract Conditions that the user must follow.

Comandator, the provider of the web portal, offers this document to users to comply with the obligations established in Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSI-CE). This document also aims to inform users about the rules of use of this website.

The provider reserves the right to change any information present on the website without prior notice to users. It is considered that the mere publication of these changes on the provider's website is sufficient for this purpose.

RESPONSIBILITY

The USER undertakes to use the contents and services offered by the provider responsibly, avoiding their use for activities such as:

• Publishing illegal, violent, pornographic, racist, xenophobic, offensive materials that incite terrorism or are contrary to the law or public order.
• Introducing viruses or carrying out actions that may damage, interrupt, or cause failures in the electronic systems, data, or physical and digital infrastructures of the provider or third parties, as well as preventing other users from accessing the website and its services by excessive use of computing resources.
• Attempting to access restricted areas of the provider's or third parties' computer systems and extracting information in an improper manner.
• Infringing intellectual or industrial property rights or violating the confidentiality of the information of the provider or third parties.
• Reproducing, copying, distributing, making available, or otherwise manipulating the contents without the authorization of the rights holder or when not legally permitted.
• Collecting data for advertising purposes and sending advertising or commercial communications without having obtained prior consent.

DISCLAIMER OF LIABILITY

As the responsible entity for the web platform, we declare that we do not assume any responsibility derived from the products and services offered by the restaurants affiliated with Comandator. This includes, but is not limited to, any aspect related to the services provided by said restaurants and the terms and conditions associated with these, such as cancellation policies, contracting conditions, among others. In this regard, our function is merely that of an intermediary, and we do not assume responsibility or liability towards the user for any incident related to the services offered by the affiliated restaurants.

USE OF COOKIES

Our website uses cookies to facilitate a smoother browsing experience. These cookies are temporary and are not intended to collect the user's personal information. Their purpose is purely functional, ensuring more efficient data transmission during the user's session.

THIRD-PARTY CONTENT

It is possible that our website contains links to third-party pages. We clarify that we have no control over the content published on these external sites and, therefore, do not assume any responsibility for them. However, we commit to removing any links to content that violates national or international legislation, morality, or public order as soon as we become aware of it.

COMANDATOR'S MONITORING COMMITMENT

Regarding the content stored in forums, chats, comments, social networks, and other means that allow third parties to publish independently on our site, we declare that we are not directly responsible for them. However, in compliance with Articles 11 and 16 of the Law on Services of the Information Society and Electronic Commerce (LSSICE), we commit to collaborating in the removal or blocking of those contents that may contravene the law, third-party rights, or public conduct norms. We urge our users to report any inappropriate content directly to the site administration for prompt review and corresponding action.

PRIVACY POLICY

At Comandator, we are committed to the security and privacy of your personal data. If you use our contact forms or visit our website, we want you to know how we protect and treat the information you share with us. Your personal data will be handled carefully, following our privacy policies. For more details about these policies and your rights, we invite you to consult the Privacy Policy section on our website.

INTELLECTUAL AND INDUSTRIAL PROPERTY

At Comandator, we are pleased to share with our users the intellectual property policies and use of the contents of our website to establish a clear and respectful framework for their use:

• Ownership and Authorship of the Content: The programming, editing, compilation, and all elements necessary for the operation of our website, including designs, logos, texts, and graphics, are the exclusive property of Comandator, or, where applicable, we have a license or express authorization from the respective authors. All contents of our website are protected by intellectual and industrial property laws and are duly registered in the relevant public records.
• Use and Exploitation of the Content: Any reproduction, use, exploitation, distribution, or commercialization, in whole or in part, of the content of our website requires our prior written authorization. Unauthorized use of these contents will be considered a serious violation of the author's intellectual or industrial property rights.
• Third-Party Content: Designs, logos, texts, and graphics that are not the property of Comandator and may appear on the website belong to their respective owners, who are responsible for any controversy that may arise concerning them. Comandator has the express and prior authorization from these owners for their use.
• Recognition of Third-Party Rights: We acknowledge and respect third-party industrial and intellectual property rights; the mention or appearance of their content on our website does not imply the existence of rights or responsibility on our part for them, nor does it constitute endorsement, sponsorship, or recommendation.
• Notifications of Infringement: For any observation related to possible infringements of intellectual or industrial property rights or about any content on our website, we invite users to contact us through the email provided on our site.

Reproduction, distribution, and public communication, including its mode of making available, of all or part of the contents of this website for commercial purposes on any support and by any technical means, without the authorization of Comandator, is expressly prohibited. All the contents of the website constitute a work whose ownership belongs to Comandator.

WARRANTY AND LIABILITY DISCLAIMER

Comandator is not responsible for the use that each user makes of the materials provided on this website or for the actions taken based on them.

Comandator's website provides general informational content and does not guarantee full access to all content or its complete timeliness, accuracy, or usefulness for specific purposes.

Comandator disclaims liability for any damages resulting from:

• The inability to access the website, inaccuracies, or lack of updating of the contents, and the presence of faults or defects in the contents accessible through the website or the services offered.
• The existence of harmful elements in the content that may alter users' computer systems, electronic documents, or data.
• Violations of the law, morality, public order, or this legal notice due to improper use of the website. Comandator does not assume responsibility for actions of third parties that infringe intellectual property rights, privacy, honor, own image, as well as regulations on unfair competition and advertising.

LINKS TO THIRD PARTIES

Comandator is not responsible for the privacy policies or content of external websites that may be linked from Comandator.

RIGHT OF ACCESS RESTRICTION

Comandator may limit or withdraw access to its website and/or services offered to any user who does not comply with these conditions without prior notice.

GENERAL PROVISIONS

Comandator will take legal action against the breach of these conditions or improper use of its website, exercising all necessary legal actions.

JURISDICTION AND APPLICABLE LAW

The relationships between Comandator and the users are governed by Spanish laws, and any dispute will be submitted to the Courts and Tribunals of Madrid, except in cases where the law indicates another procedure.

Who we are

Through this privacy policy (the “Privacy Policy”), we regulate the processing of personal data provided by users (the “User” or “Users” or “you” or “your”) of the website www.comandator.com (the “Website”), operated by Daw Tech, S.L., a Spanish company with registered office at C/ Gerona, 19, 28290 Las Rozas de Madrid, Madrid (Spain) with CIF number B19774553 and email address [email protected] and phone number (hereinafter, “Comandator” or “we”).

Content of the Privacy Policy

This Privacy Policy aims to inform how Comandator collects, processes, and protects the personal data collected through the Website so that Users can freely and voluntarily decide whether they wish to provide their personal data through the technical procedures enabled for this purpose.

Data Controller and Processing of Personal Data

In compliance with the applicable data protection legislation (including the General Data Protection Regulation 2016/679 (the “GDPR”)), Comandator informs the User that the data collected through the technical data collection procedures of the Website will be incorporated into a personal data file owned by Daw Tech, S.L., with registered office at C/ Gerona, 19, 28290 Las Rozas de Madrid, Madrid.

What personal data do we collect from the customers of the admin.comandator.com portal?

Personal data that you provide to us:

Identification and contact data, including your name, address, phone number, date of birth, ID number, position, and role;

Financial and payment data, including your bank details and other data necessary to process payments and prevent fraud, including credit/debit card numbers and other related billing information;

Commercial information, including information provided during your contractual or commercial relationship with Comandator or during the realization of a DEMO.

Information about allergens and dietary preferences that you provide to personalize the customer experience and ensure their safety. Comandator is not responsible if this data is not correctly entered; the information regarding allergens will be merely indicative.

Information about other people

If you provide us with information about any person other than yourself, such as information about your employees, you must ensure that they understand how their information will be used, and that they have given their permission for you to share it with us and for us and our subcontracted service providers to use it.

What personal data do we collect from the customers of the www.comandator.com portal?

We collect information about your allergen preferences to provide you with a personalized experience. This information includes, but is not limited to, the list of allergens you have indicated you wish to avoid.

This information is stored on your device in localStorage to offer you a personalized experience each time you use the portal. You can delete it at any time.

We may also collect other data that you voluntarily provide when interacting with our application, such as comments or inquiries sent to our support team.

How do we collect your personal data?

We may collect personal data about you in the following circumstances:

When you create an account or request a DEMO;

When you communicate with us by phone, email, or other electronic means, or in writing, or when you provide us with any other information directly, including data provided in a conversation with our employees;

When you make an inquiry or otherwise interact on the Website;

What happens if you do not provide us with your personal data?

If we need to collect personal data because it is required by law or because we need it to provide you with our services, we may not be able to fulfill your instructions or fulfill our contract with you. If this is the case, we will notify you at the time.

How will we use your personal data?

We will use your personal information only for the following purposes and in accordance with the following legal bases:

To fulfill a contract, or take steps linked to a contract we have with you. This includes:

Registering you as a customer of Comandator both on the customer portal (www.comandator.com) and on the admin portal (www.admin.comandator.com);

Managing the provision of our services;

Processing payments, invoicing, and collections;

As required by Comandator to conduct our business and fulfill our legitimate interests, in particular:

Managing the services and functionalities of this Website;

Detecting and preventing any identity fraud;

In case you contact our customer service, to process your request and provide you with the best possible service;

Detecting any fraudulent accesses and navigations.

When you have given your consent:

To create a commercial profile about you, using the data derived from the management of contracted products and services, platform use, and to send you commercial communications via email, phone, SMS, WhatsApp, or through the Comandator portal, related to similar products or services;

With whom do we share your personal data?

In the context of the services provided by Comandator through the Website, it may be necessary to communicate your personal data to restaurants that are part of the portal to manage your reservations, offers, preferences, and all the functionalities we offer.

Additionally, we may disclose your data to competent authorities when legally required; as well as to payment platforms, for the purposes of fraud detection and prevention and managing the payment in case you contract a service from Comandator.

Comandator has contracted providers for the provision of certain services (e.g., IT services, virtual infrastructure, cloud computing, consulting services, etc.) who may have access to and/or process personal data in their capacity as data processors. In any case, your personal data will not be transferred to countries located outside the European Union that do not offer an adequate level of protection or do not provide appropriate protection guarantees.

Links

The Website may contain links to other websites. Please note that we are not responsible for the privacy and data processing of other websites. This Privacy Policy applies exclusively to the information collected on the Website. We recommend that you read the privacy policies and data processing of other websites you link to from our Website or otherwise visit.

How long do we keep your personal data?

We will keep your personal data as long as the contractual relationship is maintained and its deletion is not requested (in accordance with the means indicated in the “Your Rights” section of this Privacy Policy); and, beyond that, during the necessary prescription periods in accordance with applicable legislation to address future liabilities in accordance with our personal data retention policy.

Security

Comandator has implemented and maintains the highest levels of security required by law to protect the User's personal data against accidental loss and unauthorized access, processing, or disclosure, considering the state of technology, the nature of the data stored, and the risks to which they are exposed. However, the transmission of information over the Internet is not completely secure; therefore, despite Comandator's best efforts to protect the User's data, it cannot guarantee the security of the data during transit to the Website. All information the User provides will be sent at their own risk. Once the User's data is received, Comandator will use strict procedures and security features to prevent unauthorized access.

Your Rights

You have rights related to the personal information we hold about you. We offer you various options to know what personal information we will collect about you, how we will use that information, and how we will communicate with you.

You can contact us to exercise your rights of access, rectification, deletion, opposition, data portability, and/or limitation of processing in the cases established in the applicable regulations through the email address [email protected]. In any case, you must prove your identity by providing a photocopy of your ID, passport, or similar document.

In addition, you can revoke your consent at any time: (i) following the instructions in the communication itself; (ii) contacting us through the email [email protected] and providing a photocopy of your ID, passport, or similar document.

Furthermore, in the event that we fail to meet our legal obligations regarding data protection, you have the right to file a complaint with the Spanish Data Protection Agency.

Obtaining Information through Google

To provide certain services and obtain relevant information, we use Google. This may include the use of Google services to obtain technical data, perform analyses, and improve the functionality of our application. All information obtained through Google is handled in accordance with Google's privacy policies and terms of service.